Request reimbursement for indirect services
8 March 2022Submission of copy of documentation
All medical and expense documentation relating to direct authorization requests and expense reimbursement requests must be presented in photocopy and not in original. If the original documentation is presented, it will be returned to the Patient only upon express request.
Documents to upload online
The Patient will not have to attach the Reimbursement Request Form or the Acceptance Authorization Form, but only the medical and expense documentation (in the case of reimbursement for services provided by an affiliated facility, remember to also attach the Reimbursement Form Indirect access to the Network signed by the Structure). Filling out the online form replaces the paper form.
Authorization to process data
Always remember to authorize the processing of your data by correctly signing the Refund and Acceptance Forms. Failure to issue the authorization prevents the Health Center from managing the Patient’s data and, therefore, from defining the request.
Treatment cycles
In the case of a treatment cycle that gives rise to different therapies / tests, it is always necessary to provide evidence to the Health Centre, at the time of requesting reimbursement, that the services fall within a single event. This will allow the Center to correctly apply the cost quotas borne by the Patient, as well as to evaluate the requests presented more correctly and quickly.
Indication of the e-mail and telephone numbers and the IBAN of the Patient
It is important to always update your email and telephone numbers, as well as your IBAN, within your Mutua Sicura Reserved Area. This will allow Mutua Sicura and the Health Center to be able to communicate easily with the Patient, and to be able to send him the necessary information by e-mail.
Regulation of your Health Plan
This Guide represents an operational tool aimed at facilitating the Patient in accessing services and benefits. It does not replace the specific Health Insurance Regulation, which instead specifies in detail the benefits and guarantees provided by its Coverage. It is therefore always necessary to carefully consult the Regulations of the Health Plan that the Patient benefits from.
